Salesforce Service Cloud
Personalize Your Customer Experiences
The Service Cloud CRM platform allows your support and customer services teams to provide customized, consistent experiences and the ability to personalize every interaction with clients to connect better with them, increase loyalty and meet their expectations every time.
Service Cloud is easy to deploy, grows and adapts the more you use it, and can be personalized to your unique business needs.
- Unify your support team and enable customer engagement on every channel to solve problems faster than ever before
- Workflow automation and integrated AI support tools help you predict and solve common issues and create recommendations for customers when needed
Service Cloud Benefits
- Improve efficiency by easily managing multiple cases at once
- Customer self-service options increase satisfaction and retention
- Automated workflows and AI help create more personalized experiences
- Improve your employee performances with personalized workspaces
- Increase engagement by reaching customers on their digital channel of choice
- Connect anytime, anywhere, with remote assistance
- Provide up to date personalized reports for each customer
- Increase ROI and improve your business processes with in-depth tracking and reporting
What’s Included
Collect and learn from customer data, helping you to deliver personalized service while empowering agents through intelligent recommendations, case field predictions for any language and customized Salesforce chatbots.
Provide a better experience for your team and help agents be more productive by automating their tasks, connect customers’ data across different departments to provide a more holistic view of your customers, and allow your service reps to have easy access to the information they need with personalized workspaces.
Ensure your support agents are connected to all activities, can get the full context of each case and be redirected to the correct people. Case management tools help guide your agents through recommended actions related to your customer’s needs and business processes.
With Salesforce Service Cloud, we can streamline your business processes using no-code and low-code builders. You can simplify your processes and automate routine tasks to streamline your business and free up your team to focus on more essential tasks.
Deliver the correct answer to customers or help them find what they need with knowledge management tools. A centralized knowledge base provides solutions to common customer and agent questions, while providing the ability to suggest articles, share them across any channel, or embed them into your portal or community to encourage customers’ self-service.
Managers and agents can work faster and more effectively as omnichannel routing helps direct cases to the correct agent. Assign work based on your agents’ skills, availability, or workload, and provide your managers with a 360° view of their contact center activity.
With Customer Service Analytics, you can track everything that is happening in your support center at any time. Help your agents make more informed decisions and complete their work in one place. This analytical tool will deliver faster customer service and provide visibility into your business performance.
Provide excellent phone experiences for your customers and agents with the Service Cloud Voice feature. Integrate Salesforce with your telephony partner and provide your team with complete customer information from your voice channel, so your agents can close deals and solve issues faster than ever.
Increase productivity both online and offline and improve the safety of your field service with Salesforce Field Service optimization tools. Reduce field visits with remote assistance, prioritize essential projects and get the most out of Einstein AI power to offer a smarter service.
Help employees find the right answers to HR and IT common requests faster than before. Let your employees connect on every channel to get the support they need, and build the most personalized workspaces for a better and more efficient working experience.
Want even better news? Salesforce upgrades new functionalities for Service Cloud three times a year.
This means that your application will always be getting the latest in technology enhancements, all without you lifting a finger.
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Solution Architect
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The Cloudsquare Difference
Innovative, Lean, and Future-Proof
We are a certified Salesforce partner with 200+ successfully completed projects and comprehensive experience implementing Salesforce across various industries and sectors.
We help big and small businesses succeed with their CRM strategies, offering consulting, implementation, business intelligence, managed services, and custom tailoring of solutions to fit your needs.
When you work with us, you can expect:
- Cost-Effective Solutions
- Reliability
- A ‘Process First’ Approach
- Rapid Response Times
- Open and Transparent Communication
- Quick Deployment and Flexible Project Management
- Ongoing Support and Documentation
- West Coast, East Coast, and Everywhere in Between
Our in-depth knowledge of the platform lets us push it to its limits and take advantage of the full power of Salesforce, often far beyond what the competition can offer.
We listen to your unique business needs, and architect a roadmap that focuses on your essential needs and leaves out the unnecessary features. By starting small, we validate what your team cares most about and can easily enhance over time.
Our unique approach helps clients create a better business, helping them to grow and achieve both their short and long-term goals.
Customer Success Stories
How the implementation of Service Cloud for partner prospecting and program process in Salesforce helped a provider in integrated payment solutions improve their team’s productivity and partner prospecting.
How the migration of the entire marketing and sales department to Salesforce helped a mid-market home improvement company increase their team’s efficiency and the number of monthly sales.
How a well-known small business lender successfully migrated from a dated CRM to Salesforce and was finally able to overcome problems rooted in duplicate records and messy data.
How a tailored Salesforce solution helped a company improve sales efficiency by 20%.
How a limited time-framed Salesforce Implementation helped an innovative communication company start their Sales Team while building a trustworthy partner relationship.